Terminate the contract with GovTrip. It is an impossible website to navigate and probably costs millions of dollars in frustrated staff time. Switch to a simple, easy-to-use system.
Cut out the "middle-man" for making travel (flight) reservations. Let the employee make their own flight reservations instead of paying a travel agent. I understand sometimes that plans change and unexpectedly, someone can't travel, then who is left paying for the ticket? I'm sure that if you total up all the savings from letting the employee make the reservations, there would be an abundance of funds available for... more »