Modify SSA hours to a 4 day, 10 hour workday. Allows more hours for public access, and prevents the expenditures on the 5th day which is currently used.
A lot of walkin traffic has to deal with getting a TPQY printout for other entitlement programs. Automate this system to reduce paper expenditures and time.
A lot of traffic with the Social Security office has to do with getting replacement Social Security cards. Charge a nominal $1 fee for a replacement card. This will ensure more accountability.
Currently a disabled Veteran can receive disability benefits from 3 agencies - VA, DOD, and Social Security. Need to overhaul the disability payment systems to ensure that the right amount of payment is provided which is difficult since we have 3 agencies responsible to address the payments for our veterans. Why not only 1 agency - the VA manage all veterans disability payments. This will ensure Veterans receive accurate... more »
One of the largest burdens on Social Security each year is creating "Benefit Verification Letters" for citizens. They are used to verify things like benefit enrollment for purposes of state program eligibility, proof of income for loans, and even birthdate! But due to the wide and undefined range of use, the agency will customize the letter to include whatever a citizen wants. The process is done in-person or by phone.... more »
As federal officials and lawmakers explore raising the retirement age in order to cut the federal deficit, consideration should also be given to raising the “transitional age” for disability purposes. Lawmakers and federal officials have emphasized adjusting the retirement age and delaying eligibility for SSA retirement benefits to cut the federal deficit. To my knowledge, no consideration has been given to adjusting... more »
Too often high-ranking officials choose those most like them for promotions and unfortunately discriminate against more qualified minorities. Perhaps it is time for others outside the region to choose who to promote through anonymous interviews, thus race and ethnicity are not a part of the hiring decision. Such methods are used when submitting dissertations for doctorate degrees. The dissertation is not judged by "who"... more »
It is my suggestion that individuals who opt to use our online password services be allowed to register their temporary password with a “live person” as an option in addition to the automated phone system and online option. This will assist or pacify frustration from the public, as some individuals are not “computer savvy” or have computer access and some individuals have distinctive voices that they had found difficult... more »
It is my suggestion that all SSI programs be redesigned with more emphasizes placed on requirements after recipients have been granted a favorable decision. It is my suggestion that individuals who are awarded SSI disability based on alcohol and drug abuse be required to attend a specified number of treatment programs and possibly even subjected to random drug screens for a specified time frame. This option can attempt... more »
We should not be giving retroactive needs based benefits. Logically it makes no sense to give retroactive benefits for a program that is intended to meet CURRENT and basic needs. In addition, we could save agency time and money by not having to conduct pre-effectuation reviews. It takes a lot of agency time and money to develop the income and resources and living arrangements for retroactive benefits. We have to control... more »
It is a given that CPUs need to be replaced every so often to accommodate software upgrades and improve processing speeds. (Perhaps it is true that some agencies, such as SSA, replace them too frequently, but that is the subject of other SAVE Award ideas so I will not get into that here.) However, computer monitors have longer life cycles and so whenever agencies do a workstation replacement they should not simply replace... more »
The demotivating value of an employee suggestion program with an historical adoption rate of 3% suggests that it's an expensive charade that's not taken seriously by employees or their agency.
Ending ineffective programs would save the public money (though probably not as much as higher suggestion adoption rates would save).
There are various examples where employees try to seek out assistance in order to alleviate very stressful situations with innapropriate management. Sometimes it is discrimation, other times is bulling, other times is just an issue with personality conflict or simply management acting innapropriately at work. If the agency continues to "brush" off these complaints by dismissing them quickly at the EEO levels, they are... more »
NH and SSA Judges are confused by conflicting letters and inconsistent information. Judges reverse waiver decisions/denials due to poor communication. Correct by 1. do not sent out AERO recomputation/increase in benefits letters when an overpayment (O/P) exists, 2. letters should state reason for O/P i.e.: due to work and earnings, workers compensation or double check negotiation rather than simply "incorrect computation",... more »
SSA should set up an instant online benefit verification process whereby the client accesses a secure SSA website and provides identifying information and their request (monthly/annual benefit amount). If the ID information matches SSA's records, the benefits are verified instantly, on screen. No wait, no paper, no postage. Also much improved public service to a very large number of the public (SSA provided 19.3 million... more »