The Government frequently contracts out unique requirements that it would otherwise not make sense to insource (basic make vs. buy concept). It clearly does not make sense to hire full time employees to complete tasks that you would only need a few time. It also doesn't make sense to set up contract vehicles for simple tasks that anyone with a computer and a little competency can complete. I know of a contract our agency... more »
Move all services provided by federal agencies on-line, with electronic submission. Have one (1) website that is a government service site for public services and then have a feature similar to sites such as OhRanger, where the person requesting a service can select what they are looking for - the agency, form, task, etc. and the site provides services as determined by the search.