Showing 3 ideas for tag "help desk"
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Department of Agriculture

Every call to CIO helpdesk costs money

In the name of saving money the USFS and I would guess other agencies created help desks for IT issues. Every time we call that number the FS is charged a fee. It gets frustrating when the person on the phone then cannot help you and has to refer you to the next level. Then I get a phone call from the IT person sitting upstairs that she is coming right down to fix the problem. Really?????? These are the same... more »

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Legislative Branch

Tech Support replaced with video tutorials (no costs, easy!)

Easy to do, the software is free, it takes minutes to do, and saves on hundreds of tech support work tickets! We spend money on "help desk" or "tech support" each time a staff puts in a call; a per call charge. Many of the calls are about the same issue. For example, in our region the issue our tech support got calls for the most was how to change and sync your lotus notes and windows password. I made a 2 minute "How... more »

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Department of Housing and Urban Development

HUD Consolidated Contact Center

HUD has dozens of contact centers collectively serving millions of public housing and low-income housing program stakeholders, but each contact center operates independently and without any overarching management, policy or oversight. Some contact centers are internal, with government and/or contractor personnel, while others are located off-site. Some utilize government telecommunications and/or IT systems. Some provide... more »

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