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Federal Communications Commission

Penalize Telecom Providers Who Are Not Responsive to Outages

My mother is elderly and relies on her terrestrial (land) line for emergencies. She does not want a cell phone. Three times this year her phone line has had problems. However for each outage, the Telecom provider would not respond for over 5 days. In one instance, even though the repair was scheduled on the 5th day, no one from the Telecom company showed up. However, this same Telecom company can provide new cell... more »

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