Showing 2 ideas for tag "communication technology"

Department of Veterans Affairs

Utilize Current Technology to Reduce Travel Costs

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By using our Video telecommunications System or Microsoft Office Communicator for Live meetings, we can reduce travel costs for training significantly. Instead of having employees travel to one designated area for a certain training, the training facilitators can offer the training via V-tel or Office Communicator. This would eliminate having to spend money on airfare, baggage fees, taxi, shuttle bus, hotel stay, parking,... more »

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Department of Veterans Affairs

Implementation of Phone Tree Technology at VA Medical Centers

Community Member kudos icon + Community member
Every day, thousands of veterans miss their appointments because pre-calls are not made to remind them. Voicemails go unanswered because call-center employees are busy trying to make as many reminder calls as they can. This has led to decreased efficiency and an increase in overtime hours. The call center has historically been one of the most inefficient parts of the VA, albeit an integral one.

The use of an automated... more »

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