SSA offers an electronic alternative to the traditional paper process of filing for benefits and for the appeals process. The electronic process is much more efficient than the old paper process but its use is optional for attorneys.
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The demotivating value of an employee suggestion program with an historical adoption rate of 3% suggests that it's an expensive charade that's not taken seriously by employees or their agency.
Ending ineffective programs would save the public money (though probably not as much as higher suggestion adoption rates would save).