Why is it so difficult to get my money back through eTravel? Why is it easier to do my taxes on TurboTax than to complete the voucher on eTravel? Why does it take 4-8 hours to complete a voucher? Why are there so many bugs? Why is eTravel extremely user-UNfriendly? This isn't rocket science, and so many man-hours are completely wasted on this system. Get it fixed, or replace it.