Department of Veterans Affairs
Better Letters for Vets
VA needs to upgrade the structure and content of standard language used in its automatically generated letters (MAPD and PCGL) to provide optimal service to Veterans, slash claims inventory, save money, and boost employee morale.
Edits should be done by VA employees who work claims daily, not contractors in Washington who have never opened a Veteran's file.
Every month VA receives thousands of requests to clarify... more »
Edits should be done by VA employees who work claims daily, not contractors in Washington who have never opened a Veteran's file.
Every month VA receives thousands of requests to clarify... more »
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