Showing 2 ideas for tag "call center"
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Department of Homeland Security

Save money with realistic hours of operation for FEMA

FEMA call center staff currently work 7a-1a Eastern, 7 days per week. 86% of their registrations are taken M-F and 94% are taken from 8a-9p, most by 8pm. Reducing the hours of operation to M-F, 8a-8p would save the Agency upwards of $1M in night/weekend differential pay and $1M+ in nighttime facility services with little degradation in service.

FEMA offers a website by which a survivor can check the status of their... more »

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Department of Veterans Affairs

Service Center

As it stands now, the calling service centers are virtually useless and frustrate almost every single veteran that calls in.

My first suggestion is to create comprehensive digital copies of every claim file with a scan of every document of record. This is important because many RO's are still processing hardcopy claims based on "what's in the file." This would also help in general for claims processing.

Our RO's are... more »

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