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Department of Veterans Affairs

Automated work distribution system

Currently everything gets scanned into an electronic file cabinet after we work it. This should be done up front, when the mail comes in & then distributed to via an automated work distribution system (AWD). This would reduce lost in transit mail, make tracking mail & productivity easier & allow for a more even distribution of work. The mail room would scan into the AWD, set up each file based on type of correspondence.... more »

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