Showing 2 ideas for tag "telephone calls"

Social Security Administration

TIME IS MONEY: ELECTRONIC UPDATE FOR CLAIMANTS

I recently did my monthly rotation at the front desk. Over two hundred claimants called for an updated status on their claim in one day. Each claimant should have electronic access whether by phone or computer to check their status on their claim. In addition, the claimant should be informed of each step of the process (RTS, POST,MAIL-OUT) and approximately how long each step takes. If the claimant was informed of... more »

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Department of Agriculture

Eliminate On Hold Music

I thought of this idea when at a conference, during the introductory instructions when they mentioned not putting the phone on hold due to possible music. I’m sure everyone’s had this experience – someone puts the call on hold and music starts playing. This could be considered a nicety if it’s just you, but is problematic during a conference call as those still actively on can no longer hear each other.

I don’t think... more »

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