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Department of Veterans Affairs

case management

Make every VBA service representative a rater that manages the case from start to finish. There is too much redundant work and not enough accountability in the VSR(veterans service representative) job. This is demonstrated by the fact that they review Service Treatment Records for screening etc and then the RVSR (rating VSR) does it again because their name is the one on the rating and they are held responsible for the... more »

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