Showing 3 ideas for tag "quality improvement"

Department of Veterans Affairs

Develop a Call Back System for the National Call Center

Veterans and family members inquiring about VA benefits and claim status call the National Call Center everyday and many are frustrated by long waiting periods to reach a person who can assist them. Many "drop calls" are recorded every month due to customers who either get tired of waiting or have to terminate their call for other reasons. I recommend VBA implement an option to have a VBA representative call the caller... more »

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Department of Health and Human Services

Electronic Workflow - Yes, This Includes You Accounting!

Given both the volume of transactions and logistical challenges inherent in the movement of paper forms through the Government, the Government should implement Electronic Workflow. Electronic Workflow will allow users to request business transactions and have them routed for review and approval based on the agency's policies and procedures.
The system can be configured to determine the approval path based on attributes... more »

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Department of Defense

Improving Quality and Reducing Costs in Military Health System

In the US, 10% of patients account for 70% of health expenditures. Patients with chronic medical conditions account for >80% of all health care spending. In the Military Health System (MHS), 25% have a chronic medical condition and account for nearly 50% of the health care costs. Care management (CM) has emerged as a successful intervention that improves quality and reduces cost among the highest health care utilizers... more »

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