Showing 1 ideas for tag "paying twice"

Department of Agriculture

Every call to CIO helpdesk costs money

In the name of saving money the USFS and I would guess other agencies created help desks for IT issues. Every time we call that number the FS is charged a fee. It gets frustrating when the person on the phone then cannot help you and has to refer you to the next level. Then I get a phone call from the IT person sitting upstairs that she is coming right down to fix the problem. Really?????? These are the same... more »

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