Showing 3 ideas for tag "online services"
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Social Security Administration

Online Social Security Cards

We issue millions of Social Security Cards each year. It is the single most frequent item for visiting a Social Security Office (30% of visitors!!). By putting them online we save:
-The public time
- Employee/manpower time- staffs could be decreased in some offices through attrition and retirement.
- We can also decrease the size of our lobbies saving rental space.
- Allowing them to print out the document could save... more »

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Social Security Administration

Password Services

It is my suggestion that individuals who opt to use our online password services be allowed to register their temporary password with a “live person” as an option in addition to the automated phone system and online option. This will assist or pacify frustration from the public, as some individuals are not “computer savvy” or have computer access and some individuals have distinctive voices that they had found difficult... more »

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Social Security Administration

Electronic Faxing

Daily, we receive requests from our public for benefit letters. Though we encourage our public to eServices to obtain this information, some customers request the information to be sent via fax. Accommodating these requests costs time and money. We could greatly reduce costs associated with paper, toner, fax maintenance, and down time to fax by converting to electronic faxing. Doing this would allow us to promote... more »

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