Showing 1 ideas for tag "immediate action"
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Department of Veterans Affairs

Service Center

As it stands now, the calling service centers are virtually useless and frustrate almost every single veteran that calls in.

My first suggestion is to create comprehensive digital copies of every claim file with a scan of every document of record. This is important because many RO's are still processing hardcopy claims based on "what's in the file." This would also help in general for claims processing.

Our RO's are... more »


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