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Department of the Treasury

Live Chat (Help Desk) for SharePoint 2010

With the current and anticipated deployment of SharePoint 2010 and its plethora of tools, functionality, and numerous capabilities to all Treasury Bureaus, I believe the use of an online live chat to assist employees with frequently asked “How to…” questions will increase user adoption and minimize the number of helpdesk calls and/or ticket requests for Enterprise Content Management (ECM) SharePoint related inquiries.... more »

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