Showing 4 ideas for tag "department of veteran affairs"

Legislative Branch

SMS TEXTING NOTIFICATIONS IMPROVE SERVICE DELIVERY

At the 131 National Cemeteries (and also at some State Cemeteries) we have Kiosks that are used by visitors to search for and get the location of the gravesite and also print a map to walk to the location. The printer is a thermal printer that prints from a spool. When the paper runs out no one knows it has run out until a vistor volunteers that informatin to Cemetery Staff. The software could keep a running tab re:... more »

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Department of Veterans Affairs

VETERANS TO CONTROL THEIR FINAL DESTINY

The www.eBenefits.com portal will have an application accepting "Pre-Need" applications from the public seeking to have burial and memorial (headstone/marker) eligiblity determined in advance of need. This will reduce the grief to families who are asked to "prove their Vet is eligible" at the worst time ever -- when a death has occured. Families hunt around for evidence of military service, rank, honors (medals/commendations),... more »

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Department of Veterans Affairs

NATIONAL CEMETERY IMPROVED MAPPING AND VOICE GUIDE

The 131 National Cemteries have very crude maps printed from 83 visitor Kiosks. The maps are very low resolution thermal maps and hard to follow and very hard to ready by any visitors with less than perfect vision.

The maps should be improved using recommendations from experts in "Readability' to design a map that is easy to read for all (even color blind and low vision individuals). As an option the map could be sent... more »

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Department of Veterans Affairs

Save paper (extra copies for VSOs)

Veteran Service Organizations (VSO) receive copies of correspondence that is sent to the veteran by the Veterans Benefits Administration (VBA). With the move toward transparency in government the VSOs have been granted access to VBA computer systems that contain copies of these correspondence letters. In a recent VSO briefing to the Seattle Regional Office the VSO representative informed us that they don't keep the... more »

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