I recently did my monthly rotation at the front desk. Over two hundred claimants called for an updated status on their claim in one day. Each claimant should have electronic access whether by phone or computer to check their status on their claim. In addition, the claimant should be informed of each step of the process (RTS, POST,MAIL-OUT) and approximately how long each step takes. If the claimant was informed of the process and time from the beginning, I believe that would eliminate the constant checking. It could be like checking your checking account from the phone or computer. You would have a user id and password. The claimant could check every day if he/she wanted. All of this can be done in the new plain language policy so everyone could understand what stage they were at and how long it would take.