Restructure the Field Office personnel by adding one Benefit Authorizers (BAs) and one Claims Authorizers (CAs). BAs would be able to assist with:
• Processing A101’s for claims
• Explaining overpayments notices such as a breakdown of the actual overpayment and the reason for the overpayment
CAs would be able to assist with:
• Adjudicating claims
• Computing rates involving worker’s compensation/public disability offset
This suggestion will save the Agency time and money with contacting the Payment Centers (PCs) for
resolutions. It also helps the Field Offices become “One Stop Shop” for resolution. Servicing the general public at one stop also saves the Agency money by not having the public continue to contact SSA’s National 800 Number for repeat resolution. This cuts down on SSA’s National 800 Number usage. If we service then public the first time correctly, they would not have to call again for the issue.