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Social Security Administration

Policy Specialists via Instant Message

Working day to day in the FO I have come to realize that there is typically a lot of confusion when it comes to POMS interpretation. Many of my colleuges have trouble researching policy in POMS, especially in the heat of the moment when they are meeting with claimant's (often times angry). I recommend instituting specialists who you can instantly ask policy questions to via instant message and they are able to immediatly send back a link to the appropriate POMS reference. This would help tremendously in ensuring that the agency is adhearing to its policy correctly and thus saving the agency time and money by educating the FO's on proper policy and ensuring benefits are being paid correctly.

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Idea No. 4976