Department of Health and Human Services

Paperless Processing System

Allow the SSA Field Offices access to the paperless processing system. Currently, Field Office employees query the PCACS system to see if there are any outstanding issues and/or diaries associated with the SSN. If PCACS shows something pending in Paperless, then Field Office employees can not view that information. By access to the Paperless Processing System:

• Field Office employees will be able to view all documents in the paperless processing system; which will assist the employees in processing claims more effectively

• Field Office employees will be able to resolve issues more timely

This suggestion will save the Agency money when it comes to claims processing.



Idea No. 16525