Allow the SSA Field Offices access to the paperless processing system. Currently, Field Office employees query the PCACS system to see if there are any outstanding issues and/or diaries associated with the SSN. If PCACS shows something pending in Paperless, then Field Office employees can not view that information. By access to the Paperless Processing System:
• Field Office employees will be able to view all documents in the paperless processing system; which will assist the employees in processing claims more effectively
• Field Office employees will be able to resolve issues more timely
This suggestion will save the Agency money when it comes to claims processing.