Many agencies are urging citizens to utilize web-based applications to apply for benefits and receive services. These tools can provide timely service at reduced costs. Yet many of the citizens that need these services lack access to computers, or do not understand how to access these various sites/applications. I am suggesting creating computer centers in various public locations (malls, libraries) that provide desktop links to the many agencies (Social Security, VA, HUD) our citizens interact with. These locations can be staffed by personnel who can help them find the site needed and assist them in navigating through the various websites. This would could increase use of web-based applications and reduce phone and foot traffic in local offices. Further, citizens that need to interact with more than one agency can conduct all of their business in one location, rather than having to go to multiple offices.
Idea No. 201