If the Paperless program used by processing centers was expanded, and made accessible by field offices, teleservice centers, and all employees, it would reduce duplicate materials, save on material and non-material resources (specifically time), expand accountability, and reduce miscommunication.
As it is now, if a form is sent to a field office, and someone calls the teleservice center to see that it was received, the teleservice representative can't view it. Likewise, if someone in the field office is looking for an update on the progress of a case, they would be able to see annotations and comments attached to the paperless folder from Processing Center technicians.
Too often we receive development worksheets or requests for assistance for issues already being addressed. By increasing transparency in case processing, all employees would better know where a case is and what is being done to complete it.