The Benefit Authorizer (BA) is a data entry position that is left over from a by-gone era. The process goes like this: A Claims Authorizer (CA) develops and approves a benefit award then the BA enters it to the computer system. This explanation is over simplified but the point is there isn't anything a BA does that a CA couldn't do for themselves.
My proposal is to retrain a portion of BAs (say 50%) as CAs and make the remaining BAs available for internal transfer to other positions. This would improve efficiency, reduce processing time, reduce staffing, reduce pay role, and better serve the public.