Community Member
Community Member
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Social Security Administration

Eliminate BA position at the payment centers

The Benefit Authorizer (BA) is a data entry position that is left over from a by-gone era. The process goes like this: A Claims Authorizer (CA) develops and approves a benefit award then the BA enters it to the computer system. This explanation is over simplified but the point is there isn't anything a BA does that a CA couldn't do for themselves.

My proposal is to retrain a portion of BAs (say 50%) as CAs and make the remaining BAs available for internal transfer to other positions. This would improve efficiency, reduce processing time, reduce staffing, reduce pay role, and better serve the public.



Idea No. 2459