Department of Homeland Security

Develop Communications Guide

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Each branch, department, and/or division should develop a "Communications Guide". The purpose of this guide is to assist internal staff and external partners in selecting and setting up the best communication tool available to both parties. The guide will provide step-by-step details on how to register for it, access the technology, use it, list equipment needed, and other applicable details. Examples of technologies includes Adobe Connect Pro, Skype, Office Communicator, Conference Calls, and VTC. In a time when funds are short for travel, the government should be setting up employees on how to use appropriate technology to effectively provide customer service.

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Idea No. 965