Department of Veterans Affairs

Computerized Check-Ins for VA Patients

Veterans should be able to check themselves in for their medical appointments with a computerized system.


All they would have to do is either slide their VA identification card through a slot or enter their patient information and the computer would confirm their appointment date and time and they can click a button to check-in. This would be similar to the idea of checking yourself in for your flight at the airport.


If there are check-in computers located inside the entrances of the VA Medical Centers, the computer may also direct them to the location of their appointment once they check in.


This idea will increase efficiency in the check-in process. This may also decrease the need for additional clerical staff and/or eliminate the need to hire more staff when caseloads increase, clinics are added and more appointments are required.

I agree to have my idea, not my name or information, posted online. YES


Idea No. 15034