For offices that sell items, we should really charge for shipping. Sometimes we send out $4 maps and abosrb $3 in shipping charges. We already have POS systems in place, it would not be difficult to set them up to process shipping charges. Most people over the phone are ready to pay for shipping, they are actually shocked when there is no charge. We should also utilize USPS more. For anything that is larger than a manilla, we send those out FedEx. We should use USPS for those services to keep the money in the government. Needless to say, we also absorb the FedEx charges, and on large orders there can be more than $20 in charges.