Attorneys submit required forms multiple times, and they are not satisfied with our feedback. Before we can get their information into the system, we have received at least three copies of each form. The frustraion attorneys experience in representing their claimants only compounds our workloads as claims representatives. In addition, we are providing poor service. We receive so many forms, that it can easiy take four to six weeks to fax in all the forms they mail us.
We must invest in online dedicated accounts for attorneys so that they can fax in their items themselves. Registerred attorneys could easily pull up their clients, and immediately confirm the forms are in file. Registerred attorneys could utilize a password, and we can automatically approve fee agreements submitted online with the standard language.
It is amazing to me that with the technology available to us, we are not employing this kind of service.