Department of Homeland Security

Audit landline phone invoices

Working in my office I had to pay telecom invoices for field offices. One thing I noticed is we would receive huge invoices for one phone line. Once we had a 50k invoice for 2 months of service when it should have been a total of $9.99 based on invoices from the same vendor for other offices. What happened was the field off set the lineup , which is done way more often that it should, so they did not know what had to be done to have it setup correctly. They do not work with their SPOC and that means the SPOC does not know about the line being setup. When does the SPOC and we find out you ask, when the line is shut off for lack of payment. By the time the issue is realized the bill is huge with penalties and maybe in collections. Not to mention the office has no phone so they cannot connect out. This can be very dangerous in certain areas where our offices are. This issue is something the government has no handle on because to many invoices come in and they are checked manually. This issue can be resolved with hiring either low dollar employees or a telecom cost management vendor to deal with not only reviewing the invoices but handling the disputes which can take months to years to resolve. The government can probably save a lot of money if this was to be exploed.

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Idea No. 10691