Memberships [ 1 ] [+]
Ideas Contributed [ 5 ] [+]
The demotivating value of an employee suggestion program with an historical adoption rate of 3% suggests that it's an expensive charade that's not taken seriously by employees or their agency.
Ending ineffective programs would save the public money (though probably not as much as higher suggestion adoption rates would save).
SSA should set up an instant online benefit verification process whereby the client accesses a secure SSA website and provides identifying information and their request (monthly/annual benefit amount). If the ID information matches SSA's records, the benefits are verified instantly, on screen. No wait, no paper, no postage. Also much improved public service to a very large number of the public (SSA provided 19.3 million ...more »
SSA has many public information materials that are produced in huge quantities and shipped all over the country (at significant costs). Some of this material is available in pdf format on SSA's web site but it's not easy to access just the one or two items a customer may need. SSA uses a program named "eMailer" that enables our employees to email a few of these materials. SSA should make all of its electronic pamphlets, ...more »
SSA withholds fees from claimant benefits for attorneys, a convenience for the attorneys who then don't have to bill and collect their fees from their clients. SSA offers an electronic alternative to the traditional paper process of filing for benefits and for the appeals process. The electronic process is much more efficient than the old paper process but its use is optional for attorneys. To improve service and save ...more »
Once evidence and application for a new social number card is submitted and processed issue the card once. After that, persons will rely on direct electronic verification, authenticating themselves with the same information SSA required for the original card issuance. Eliminating the replacement card process will improve service to the public (no need to gather evidence and visit social security offices) and save enormous ...more »