House of Representatives

Ambulance Transports by all VA fire departments

My idea which is already in affect in a handful of VAMC-fire departments. The i dea i hev is that all Veteran Affairs Fire departments should be required to provude to the servicing medical center and the veterans of such Ambulance transportation instead of primarily utilizing private transport ambulance companies which increas the cost of transports for VAMC patients because it is guaranteed payment. I have had the fortunate ...more »

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Department of Veterans Affairs

Veterans Eligibility; BETTER WEED OUT & FLAG INELIGIBLE Pts

We need rigorous training for frontline staff determining eligibility for health & other benefits. The VA has strict procedures for determining eligibility including what documents are acceptible. However, at least in our VISN (12), review of eligibility seems to indicate sloppy procedures. E.g. 1 pt alone who is NOT EVEN A VET was seen at least as early as 1997 on a HUMANITARIAN EMERGENCY status. Once in the system, ...more »

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Department of Veterans Affairs

Wasting Paper...

Every month the VA Financial Services Center teaches various accounting classes to employees across the country. The classes are taught through PowerPoint slides while the employees follow with the exact same printouts. The problem with the current process is that it takes nearly one ream of paper to make just one single copy for the student/employee, and the students/employee are actually given a link to where they ...more »

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Department of Veterans Affairs

Health Care Inspections (OIG vs. Joint Commission)

Every year across the nation, countless VA Medical Centers spend thousands of hours and resources on preparing for accreditation surveys from the Joint Commission. Most consider these surveys to be essential for a health care organization. However, a close look will reveal that the VA receives the same style, intensity, and frequency of accreditation survey from the VA Office of Inspector General (OIG). The OIG survey ...more »

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Department of Veterans Affairs

Electronic FOIA

Since we are already preparing the Veterans “Claim files” for copying when requested, why not scan the file instead. Scanned files can be put into virtual temporary folders then saved as a PDF on CD’s. The 2 directions you can use this is once the files has been scanned you can keep 1 disk in a protective envelope with the date scanned to keep in the “C-file”. File the CD down in date order for future use when d1bc ...more »

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Department of Veterans Affairs

Building on Omnibus

VA benefits are currently paid based on the date of claim. Although there are different laws governing entitlement dates, most of the time benefits are paid based on the date that a claim was received, at least for original claims. For instance, if a claim is received June 15, 2011, the payment date will be July 1, 2011. Therefore, when the claim is finnally decided and a payment is going to be made, July 1, 2011 would ...more »

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Department of Veterans Affairs

Eliminate Paper Checks and Require Direct Deposit or Debit Card

Currently, a VA beneficiary's benefits will be suspended if a paper check is returned to us or if pertinent mail is returned due to an invalid address. At this time, I think elimnating paper notification is not prudent because a lot of the beneficiaries may not have the ability to access emails for electronic notification. Therefore, eliminating paper checks would be a better way to cut down on mailing costs, fraud, ...more »

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Department of Veterans Affairs

Better Letters for Vets

VA needs to upgrade the structure and content of standard language used in its automatically generated letters (MAPD and PCGL) to provide optimal service to Veterans, slash claims inventory, save money, and boost employee morale. Edits should be done by VA employees who work claims daily, not contractors in Washington who have never opened a Veteran's file. Every month VA receives thousands of requests to clarify ...more »

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Department of Veterans Affairs

Reuse of Agency Contract Deliverables

Create a centralized contract deliverable respository that would be made available for reuse by those requesting new contract dollars. The concept would allow paid government work to be leveraged, offer the opportunity for benchmarking with similar work, promote baseline determination if a contract is actually needed, leverage innovative ideas. There are many contract deliverable similiarities internal and external ...more »

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Department of Veterans Affairs

Website to track status

A comprehensive website could deal with benefits, debts and status of claims. The information is geographically distributed in various computer systems. Having one system/place for this information benefits everyone. A lot of this information is in computers already . The VA gets a lot of people calling to check on their claims ,benefits, and debt repayment status. This accounts for a significant amount of phone ...more »

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