When employees have a failed log-in on the third attempt, they are automatically locked out of the network system until a phone call is made to the CIO help desk. The amount of time calling and awaiting a response for verification is inefficient and time-consuming. Proposal: Similar to banks and other companies that ensure personal information is handled in a secure manner, allow the employee to answer electronically a series of security questions to gain access back into the system.
Idea No. 14190