I have noticed that a good part of the time phone assistors expend time is processing return transcripts requests. These are mostly sent by fax or mail. Taxpayers request transcripts using sometimes more than one method, several times, and every year for the same purposes. The Service should establish a $1.00 fee per request, and migrate the request service to internet or telephone automated system to be delivered by fax or mail. Charging for the transcripts will help cut the paper waste generated by multiple requests, and the time phone assistors expend trying to send them to busy faxes or non existent addresses. If the taxpayer has to pay for them, they will take care in keeping the copies requested instead of throwing them away.
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